Terms Of Service
Last Updated: March 10, 2025
This website is operated by EasyLivingAids.com, a retailer of daily living aids and mobility products. Throughout the site, the terms “we”, “us” and “our” refer to EasyLivingAids.com. By accessing our website and purchasing products from us, you agree to be legally bound by the following Terms of Service. These terms govern your access to and use of our website and our products.
Please read these Terms of Service carefully before accessing or using the website. Your continued use of the site confirms your acceptance of these terms. If you do not accept these Terms, you must not use our website or place an order. These Terms also incorporate our Privacy Policy, Cookie Policy, and any other policies or notices made available on this website.
Use of the Website and Eligibility
By using this website, you confirm that you are at least 18 years of age or have obtained permission from a parent or guardian if you are under that age. You agree not to use our website for any unlawful or prohibited activity and you accept that any breach of these Terms may result in suspension or termination of your access to our services.
Our Contract with You
When you place an order through EasyLivingAids.com, you will receive an email acknowledging your order. This is not confirmation of acceptance. The contract between you and us is only formed when your goods are dispatched and a confirmation email has been sent. We reserve the right to refuse, cancel, or limit any order for any reason, including suspected fraud, pricing errors, or product unavailability.
Accuracy and Availability of Products
We strive to ensure that all product descriptions, images, and pricing on the website are accurate. However, we do not guarantee that such information will be free from errors, omissions, or inaccuracies. We reserve the right to make changes to product descriptions, prices, and availability at any time without notice. Products may be displayed differently depending on your device or screen resolution.
Pricing and Payment
All prices listed on the website are in GBP (£). Payment is required in full before dispatch and may be made via the available secure payment methods at checkout. We are not responsible for any bank charges, currency conversion fees, or other costs associated with international transactions.
Delivery
We deliver throughout the United Kingdom using trusted courier partners. Delivery times shown on the website are estimates and not guarantees. Risk in the goods passes to you once the order has been delivered to the shipping address provided. If goods arrive damaged, incomplete, or do not arrive at all, please contact our customer service team as soon as possible so we can assist you in resolving the issue.
Returns and Right to Cancel
Under the Consumer Contracts Regulations 2013, you have the legal right to cancel most online purchases within 14 days of receipt. To exercise this right, you must inform us in writing within the cancellation period. You must return the goods within 14 days of cancellation in unused condition and in original packaging, unless the item is faulty. Certain items, including sealed personal care and hygiene products, may be excluded from returns once opened, due to health protection regulations.
We reserve the right to refuse refunds where goods are returned used, damaged, or incomplete. Refunds will be processed to your original payment method within 7-14 days of receiving returned goods.
Account Information
If you register an account with EasyLivingAids.com, you are responsible for keeping your login details confidential. You must notify us immediately if you believe your account has been compromised. We are not liable for unauthorised access to your account where you have failed to keep your details secure.
Third-Party Services and Links
Our website may contain links to third-party websites or services that are not operated or controlled by us. We are not responsible for the content, accuracy, or policies of any external site and do not endorse or assume responsibility for their services. You should review their own terms and privacy policies before engaging in any transaction.
User Content and Feedback
If you submit comments, reviews, feedback, or suggestions to us, you agree that we may use, edit, and publish this material in any format and without compensation. You must not post or submit any material that is unlawful, defamatory, obscene, threatening, or infringes on any third party’s rights. We reserve the right to remove or moderate any user-submitted content at our sole discretion.
Intellectual Property
All content displayed on EasyLivingAids.com, including but not limited to text, graphics, logos, images, product data, and software, is the intellectual property of EasyLivingAids.com or its licensors. You may view and use this content for personal and non-commercial purposes only. You must not copy, reproduce, modify, or distribute any content without our express written consent.
Limitations of Liability
We do not guarantee that access to the website will be uninterrupted or error-free. The website and all services and products provided through it are offered on an “as is” and “as available” basis. To the maximum extent permitted by law, EasyLivingAids.com excludes liability for any loss or damage arising from your use of the site or purchase of products, including but not limited to loss of profits, data, or business opportunity.
Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.
Indemnity
You agree to indemnify and hold harmless EasyLivingAids.com, its directors, officers, employees, affiliates, and service providers from any claim or demand, including legal fees, arising out of your use of the website, your breach of these Terms, or your violation of any law or third-party rights.
Termination
We reserve the right to terminate or suspend your access to the website or services at any time without prior notice if we believe you have breached these Terms. You may also terminate your use of the site at any time by ceasing all interaction with our services. All obligations and liabilities incurred before termination will survive the termination of this agreement.
Governing Law and Jurisdiction
These Terms of Service and any separate agreements you enter into with us shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Changes to These Terms
We may update these Terms of Service from time to time. Any changes will be posted on this page and will take effect immediately upon publication. It is your responsibility to check this page regularly to remain informed. Continued use of the website after any changes constitutes your acceptance of the updated Terms.
Contact Information
If you have questions or concerns about these Terms of Service, you can contact us at:
Trading Name: EasyLivingAids.com
Business Address: Str. Avram Iancu Nr. 497A Cuvin, Jud. Arad, 317136, Romania
Phone Number: +40-791-086-822
Company Registration Number: 45982525